Acceptable Use Policy

Last updated: September 18, 2026 · Effective: September 18, 2026

In plain English: use PD-Proxy to protect your privacy and security, not to harm others. No spam, malware, attacks, scanning, fraud, harassment or copyright infringement, and absolutely no child sexual abuse material. Keep your account to yourself, use P2P only on the servers we designate for it, and do not overload the network. We do not log what you do, but we do act on abuse that damages our network or other people.

Contents

1. Purpose of this policy

PD-Proxy has provided VPN and proxy services since 2009. Our network is shared by customers around the world who rely on it to secure their connection on public Wi-Fi, protect their privacy from their internet provider and advertisers, work remotely, play games and stream content they are entitled to watch. When one customer abuses the network, everyone suffers: our IP addresses get blacklisted, websites start blocking our servers, data-centre partners receive complaints and speeds drop for everyone else.

This Acceptable Use Policy ("AUP") sets out the rules that keep our network fast, reliable and usable for everyone. It applies to every PD-Proxy service – Personal VPN (free and Premium), Premium Proxies, Wi-Fi Protection, Streaming & Gaming servers and Business VPN – and to every user of those services, including members of Business VPN teams and customers of our resellers.

This AUP forms part of our Terms of Use. Words defined in the Terms have the same meaning here. In case of conflict, the stricter rule applies.

2. General principles

Use the service lawfully. You must comply with the laws of the country where you are located, the laws of the country of the server you connect to, and applicable international law.
Respect others. Do not use our network to harm, defraud, harass or violate the rights of any person or organisation.
Respect the network. Do not do anything that degrades the service for other customers or puts our infrastructure, IP reputation or partners at risk.
You are responsible for your account. Everything done through your account is your responsibility, which is one reason sharing accounts is prohibited.

A VPN encrypts your connection and hides your IP address. That privacy is valuable and legitimate, and we protect it with a strict no-logs policy. But privacy is not immunity. Activities that are unlawful or harmful without a VPN remain unlawful and harmful with one.

3. Prohibited activities

You must not use the Service, or allow anyone else to use it, for any of the activities described below. The examples are illustrative, not exhaustive; we may treat any comparable conduct as a violation.

3.1 Spam and unsolicited messaging

Sending unsolicited bulk or commercial e-mail, SMS, instant messages, forum posts or comments.
Operating mail servers, open relays or open proxies through our network, or using our IP addresses in the "From" or "Reply-To" infrastructure of bulk mailings.
Harvesting e-mail addresses or other contact details without consent, including by automated scraping.
Creating accounts in bulk on third-party services for spam, fake reviews or manipulation of ratings, votes or social-media metrics.

3.2 Malware and malicious code

Creating, distributing, hosting or controlling viruses, worms, trojans, ransomware, spyware, keyloggers or any other malicious software.
Operating or communicating with botnet command-and-control infrastructure.
Distributing links to malware, drive-by download pages or exploit kits.

3.3 Attacks and denial of service

Launching or participating in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, including "booter" or "stresser" services, against any target.
Flooding any network, server or service with traffic intended to disrupt it.
Attacking, disrupting or attempting to disrupt PD-Proxy's own servers, infrastructure or other customers' connections.

3.4 Scanning and unauthorised access

Port scanning, vulnerability scanning, network mapping or other reconnaissance of systems you do not own or have not been explicitly authorised in writing to test.
Gaining, or attempting to gain, unauthorised access to any computer, network, account or data, including by brute-forcing passwords, credential stuffing, exploiting vulnerabilities or intercepting other people's traffic.
Circumventing authentication, encryption or security measures of any system.

Authorised security testing of your own systems, or of systems whose owner has given you written permission, is permitted, provided it is limited in scope and volume and does not affect other customers. If our network receives complaints about your testing, you must be able to provide evidence of authorisation.

3.5 Fraud and deception

Phishing, pharming or creating websites that imitate legitimate organisations in order to collect credentials or payment details.
Payment fraud, including using stolen card details, carding, and fraudulent purchases or chargebacks.
Identity theft, impersonation of any person or organisation, or misrepresentation of your identity to commit fraud.
Advertising fraud such as click fraud or fake impressions, and fraudulent account creation or bonus abuse on third-party platforms.
Investment scams, advance-fee fraud or any other scheme intended to deceive people for financial gain.

3.6 Child sexual abuse material – zero tolerance

Producing, possessing, distributing, accessing or soliciting child sexual abuse material (CSAM), and any form of sexual exploitation of minors, is strictly prohibited. We apply a zero-tolerance policy: any account we have reason to believe is involved will be terminated immediately and permanently, without warning and without refund, and we will cooperate with the competent authorities to the full extent of the data we hold.

3.7 Harassment, threats and hate

Harassing, stalking, threatening, bullying or intimidating any person.
Publishing another person's private information without consent ("doxxing").
Inciting violence, terrorism or hatred against individuals or groups.
Distributing intimate images of any person without their consent.

3.8 Copyright and intellectual property infringement

Downloading, uploading, sharing or distributing copyrighted material – including films, TV series, music, software, games and e-books – without the permission of the rights holder or another legal basis.
Distributing counterfeit goods or infringing trademarks.
Circumventing technical protection measures in breach of applicable law.

We respect intellectual property. When we receive a copyright notice, we cannot identify the user responsible because we do not log activity, but we may take network-level measures on the server concerned, such as restricting P2P traffic, to prevent repeated infringement.

3.9 Circumventing plan limits

Creating multiple free accounts to avoid the 1 GB daily data limit or other free-plan restrictions.
Using technical tricks to exceed the device limit (up to 5 simultaneous devices on Premium) or to access servers not included in your plan.
Tampering with, modifying or reverse engineering our apps to bypass limits or authentication.

3.10 Account sharing and unauthorised reselling

Sharing your login details with anyone else, or making your account available to others, whether for free or for payment.
Configuring routers, gateways or servers so that multiple people use a single individual account; manual router configuration is not supported on individual plans.
Reselling, renting, sublicensing or redistributing PD-Proxy accounts, VPN access or proxies without a written reseller agreement. If you want to sell our services, apply through our reseller programme.

3.11 Peer-to-peer file sharing

P2P file sharing, such as BitTorrent, is permitted only on servers we designate for P2P, and only for content you have the right to download and share, such as open-source software, public-domain works and files you created yourself. On all other servers P2P traffic is not allowed and may be blocked automatically. P2P is not available on free servers. The server list in our apps and on our servers page shows which locations support P2P.

3.12 Resource abuse

Using the Service in a way that consumes a disproportionate share of network capacity and degrades service for other users, for example running continuous automated high-volume downloads around the clock.
Running servers or publicly accessible services through the VPN, such as hosting websites, game servers or proxies for others.
Using the Service for cryptocurrency mining or other automated workloads unrelated to personal internet use.
Large-scale automated scraping or bot traffic that breaches the target website's terms, causes complaints or gets our IP addresses blocked.

"Unlimited bandwidth" on Premium plans means we do not cap or meter your data. It is intended for normal personal use, including streaming, gaming and large downloads, not for turning a single account into infrastructure for heavy commercial workloads. If your needs are larger, our Business VPN and Premium Proxies teams can suggest a suitable setup.

4. Blocked ports and network restrictions

To protect our network and the reputation of our IP addresses, some traffic is blocked or restricted at the network level on all servers:

Port / traffic	Status	Reason	Alternative
TCP 25 (outbound SMTP)	Blocked on all servers	Prevents our servers being used to send spam and getting blacklisted	Use your mail provider's authenticated submission ports 587 (STARTTLS) or 465 (SSL/TLS)
Other abuse-prone ports (for example ports associated with legacy file-sharing protocols and remote exploitation)	Blocked or rate-limited	Reduces malware propagation and attack traffic	Contact support if a legitimate application is affected
P2P traffic	Allowed only on designated P2P servers	Manages capacity and copyright complaints	Connect to a server marked for P2P
High-bandwidth categories on free servers	Restricted	Keeps the free service usable for everyone	Upgrade to Premium

We may change the list of blocked or restricted ports at any time in response to new threats. Port blocking is applied automatically to all traffic and does not involve logging which users attempted to use a blocked port.

5. Enforcement

We investigate suspected violations based on complaints from third parties, reports from our data-centre partners and automated detection of network-wide abuse patterns, such as a surge of outbound traffic to port 25 or attack traffic leaving a server. Because we do not keep activity logs, we generally cannot attribute past activity to an individual account. Enforcement therefore focuses on stopping abuse that is ongoing, on accounts identified through their own account-level behaviour (such as sharing or limit circumvention), and on network-level protections.

Our response is proportionate to the severity of the violation. We normally follow this enforcement ladder:

Step	Action	Typical situations
1. Warning	An e-mail explaining the problem and asking you to stop	First-time, minor or unintentional issues, such as occasional P2P on a non-P2P server
2. Restriction	Temporary limits, such as reduced device limit, restricted server access or a forced password reset	Repeated minor violations, suspected account sharing
3. Suspension	Account suspended for a set period or pending investigation	Continued violations after warnings, chargeback disputes, resource abuse
4. Termination	Account permanently closed without refund; future sign-ups may be refused	Serious or repeated violations: spam campaigns, attacks, malware, fraud, harassment, unauthorised reselling
Immediate termination	Permanent closure without warning or refund, and reporting where required by law	CSAM, and any activity posing an immediate threat to people or to our network

We may skip steps when the severity of a violation justifies it. We may also take network-level action, such as blocking a port, restricting a protocol or rotating IP addresses on a server, without targeting any individual customer. If you believe we have acted in error, you can appeal by replying to our notice or writing to [email protected]; a member of our team will review the decision. Refund eligibility for suspended or terminated accounts is governed by our Refund Policy.

6. Reporting abuse

If you believe a PD-Proxy IP address has been used to send spam, attack your systems, infringe your rights or otherwise violate this policy, please report it to [email protected]. To help us act quickly, include:

the PD-Proxy IP address involved;
the date, time and time zone of the incident (as precisely as possible);
the nature of the abuse, for example spam, scanning, DDoS, phishing or copyright infringement;
supporting evidence, such as full e-mail headers for spam, firewall or server log excerpts, or URLs;
for copyright complaints, identification of the copyrighted work and a statement that you are the rights holder or authorised to act on their behalf.

We review every abuse report, normally within 24 hours. We will take appropriate action, which may include network-level measures on the server concerned. Please understand that, due to our no-logs design, we usually cannot tell you which customer was responsible or provide customer information in response to an abuse report. Reports of CSAM are treated with the highest priority.

Customers can also report abuse they experience, such as a suspicious message claiming to be from PD-Proxy. We will never ask for your password by e-mail.

7. Cooperation with law enforcement

We respect the rule of law and will respond to valid, legally binding requests from competent authorities. We review every request carefully, challenge those that are overly broad or lack a proper legal basis, and disclose only the minimum data required.

Our cooperation is necessarily limited by our no-logs design, which is described in detail in our Privacy Policy. We do not record browsing history, traffic content, DNS queries, destination IP addresses or the assignment of VPN IP addresses to accounts over time. We therefore cannot identify which customer used a given IP address at a given time, and we cannot produce records of any customer's online activity. What we can provide, when legally compelled and when a specific account is identified, is limited to the account data we actually hold, such as the account e-mail address, subscription dates and payment records. Where legally permitted, we notify affected customers before disclosing their data.

In urgent cases involving an imminent threat to life, or involving CSAM, we will act as quickly as possible, including by terminating any identified account and preserving whatever account data exists.

8. Your responsibility

You are responsible for the conduct of anyone who uses your account and for all traffic sent through it. Business VPN administrators are responsible for ensuring that their team members comply with this policy. Keep your devices secure and up to date: a malware-infected device connected to our VPN can generate abusive traffic without your knowledge, and your account may be restricted until the device is cleaned. Our public Wi-Fi security guide and Knowledgebase offer practical advice on keeping your devices safe.

9. Changes to this policy

We may update this Acceptable Use Policy to respond to new types of abuse, new services or changes in the law. The "Last updated" date at the top shows when it was last revised. We will notify account holders of material changes by e-mail or through a notice on our website. Continued use of the Service after the changes take effect means you accept the updated policy.

10. Contact

Report abuse: [email protected]
Questions about this policy: [email protected]
Appeals and technical support: [email protected]
Reseller programme: [email protected]

Thank you for helping us keep PD-Proxy a fast, safe and trustworthy network for everyone.