Refund Policy

Last updated: September 18, 2026 · Effective: September 18, 2026

1. Overview

At PD-Proxy we want you to be confident in your purchase. That is why we offer a free plan that lets you test our service before you pay anything, and a money-back guarantee on paid plans. This Refund Policy explains when you can get your money back, how to ask for it and how long it takes. It forms part of our Terms of Use.

Before you buy, we encourage you to try the free plan, which is free forever and gives you 3 demo server locations and 1 GB of data per day. Testing the free plan on your own devices and network is the best way to check that our apps install correctly and that the VPN works where you are. You can download the apps at any time.

This policy does not limit any statutory rights you may have under the consumer protection laws of the country where you live. Where the law gives you more generous rights than this policy, the law prevails.

2. The 7-day money-back guarantee

If you are not satisfied with your first purchase of a PD-Proxy Premium plan, you are entitled to a full refund provided that both of the following conditions are met:

• you request the refund within 7 days (168 hours) of your first purchase; and
• less than 1 GB of data has been transferred through your account since the purchase.

"First purchase" means the first paid plan bought on an account and by a customer who has not previously received a refund from PD-Proxy. The guarantee applies to all Premium plan lengths: 1 month ($4.99), 6 months ($27.99) and 12 months ($54.99). You do not need to give us a reason, although we always appreciate feedback that helps us improve.

2.1 Why the 1 GB threshold?

The money-back guarantee is designed to give you a genuine opportunity to test the service: install the apps, connect to a few server locations, check your speed and make sure the VPN works on your network. One gigabyte is plenty for that purpose. The threshold exists to prevent the guarantee from being used to obtain free service, for example buying a plan, using it heavily for a few days and then asking for a refund.

Because we do not log your online activity, the threshold is measured using the aggregate data volume counted for your account since the purchase, which our systems track solely to apply plan limits and this guarantee. We never know what the data was, only how much of it passed through.

2.2 If you used more than 1 GB

If you have transferred more than 1 GB, the standard guarantee no longer applies. However, if the service genuinely did not work for you, for example because a technical problem on our side prevented you from connecting reliably, please contact us anyway. Tell us what went wrong and our support team will first try to fix the problem. If we cannot, we will consider a full or partial refund on a case-by-case basis.

3. Renewals

Paid plans purchased through a PayPal subscription or a saved card renew automatically at the end of each billing period, as explained in our Terms of Use. We send a reminder e-mail before renewals of 6-month and 12-month plans.

If you were charged for a renewal you did not want, you can request a full refund of the renewal payment if:

• you contact us within 48 hours of the renewal charge; and
• the renewed period has not been used, meaning no VPN or proxy connections were made on the account after the renewal.

When a renewal is refunded, we cancel auto-renewal on the account and it reverts to the free plan. Renewal refunds are not subject to the "first purchase" rule, so you can request one even if you have previously received a money-back refund, provided the conditions above are met.

4. How to request a refund

You can also request a refund by opening a ticket with our support team at [email protected] or through our contact page. The date on which we receive your request is the date that counts for the 7-day and 48-hour deadlines, even if we approve it later.

If you request from an e-mail address other than the one on your account, we may ask you to confirm ownership of the account before processing the refund. This protects you from someone else requesting a refund of your plan.

5. Processing times

We process approved refunds within 1–2 business days. After that, the time it takes for the money to appear in your account depends on your payment method and your bank, and is outside our control.

Refunds are made in the currency and to the payment method used for the original purchase. We cannot refund to a different card, account or person. If your card has expired or been cancelled in the meantime, your bank will normally route the refund to your replacement card or account; contact your bank if it does not arrive. Any currency conversion or foreign transaction fees charged by your bank are outside our control and may mean the amount you receive differs slightly from the amount you originally paid.

6. Purchases through resellers

In some countries you can buy PD-Proxy plans with local payment methods through our authorised resellers. When you buy from a reseller, your payment is made to the reseller, not to PD-Proxy, so refunds must be requested from the reseller that sold you the plan.

Our authorised resellers are required to offer their customers a money-back guarantee at least equivalent to the one in this policy. If a reseller does not respond to you within a reasonable time, or you believe it is not honouring its obligations, please write to [email protected] with your username and proof of purchase, and we will follow up with the reseller. We cannot refund reseller purchases directly, because we did not receive your payment.

Plans bought from unauthorised sellers, account marketplaces or individuals are not covered by this policy and may be terminated, because reselling without authorisation is prohibited by our Acceptable Use Policy.

7. Chargebacks and payment disputes

If you have a problem with a payment, please contact us before opening a dispute with PayPal or a chargeback with your bank. In almost every case we can resolve the issue faster than a formal dispute, which can take weeks or months.

If you file a chargeback or payment dispute without first contacting us, or for a payment that is not eligible for a refund under this policy:

• the account associated with the payment will be suspended while the dispute is open;
• we may provide the payment processor with evidence of the purchase and the account's eligibility, limited to the account and payment data described in our Privacy Policy;
• if the dispute is resolved in your favour, the account will revert to the free plan or be closed; if it is resolved in our favour, the account may be reinstated once any fees are settled.

Fraudulent chargebacks, such as disputing a payment you made yourself after using the service, may result in permanent termination of the account and refusal of future purchases. If you did not make a payment yourself and suspect your card or PayPal account was used without permission, contact your bank or PayPal and let us know immediately at [email protected] so we can suspend the related account.

8. Exceptions

Refunds will not be granted in the following cases:

• the account was suspended or terminated for violating our Terms of Use or Acceptable Use Policy, for example sending spam, attacking networks, distributing illegal content or sharing the account;
• the request is made after the 7-day window for first purchases or the 48-hour window for renewals, unless a statutory right applies;
• more than 1 GB of data has been transferred, subject to section 2.2;
• we have reasonable grounds to believe the guarantee is being abused, for example by repeatedly buying and refunding plans, or by opening multiple accounts to obtain repeated refunds;
• the purchase was made through a reseller (the reseller handles the refund) or from an unauthorised seller;
• the purchase was a gift code or voucher that has already been redeemed;
• the request relates only to the unavailability of a particular third-party website or streaming service, because access to specific third-party content is not guaranteed, as explained in our Terms of Use; we will, however, gladly help you find a server that works.

9. Partial refunds

As a general rule we do not give pro-rata refunds for the unused part of a subscription after the money-back window has passed. When you cancel, your plan simply stays active until the end of the period you paid for.

We may issue partial refunds in these specific situations:

• Service discontinuation: if we discontinue the service or a plan you have paid for, we will refund the unused portion of your prepaid period.
• Material changes to the Terms: if we make a change to our Terms of Use that materially disadvantages you and you cancel before it takes effect, you may request a pro-rata refund of the unused period.
• Prolonged outages: if a significant, prolonged failure on our side prevents you from using the service for an extended period, we may, at our discretion, offer a partial refund or free extension.
• Duplicate charges: if you were accidentally charged twice for the same plan, we refund the duplicate payment in full.
• Upgrades: if you upgrade from a shorter to a longer plan within the money-back window, we may refund the original plan in full or credit it towards the new one.

10. Premium Proxies and Business VPN

10.1 Premium Proxies

Premium Proxies are dedicated HTTP(S) and SOCKS5 proxies, priced from $2.99 per proxy per month. Because each proxy is a dedicated IP address set up specifically for you, the following rules apply:

• a first-time purchase of Premium Proxies can be refunded in full within 7 days if less than 1 GB of data has been transferred through the proxies;
• if a proxy does not work as described, for example it cannot connect from your location, contact support first; we will try to fix it or replace the IP, and if we cannot, we will refund it;
• renewals of Premium Proxies follow the same 48-hour, unused-period rule as other renewals;
• proxies suspended for abuse, such as spamming, scraping in breach of a website's terms or attacks, are not refundable.

10.2 Business VPN

Business VPN plans are priced from $6.99 per user per month, with an optional dedicated IP add-on at $3.99 per month. For Business VPN:

• new business customers can request a full refund within 7 days of their first purchase if the team as a whole has transferred less than 1 GB of data per seat on average;
• seats removed during a billing period remain active until the end of that period; we do not refund individual seats mid-period, but you will not be charged for them at the next renewal;
• dedicated IP add-ons are refundable within 7 days of first purchase if unused, and otherwise stop at the end of the current billing period when cancelled;
• organisations with a separate written agreement are covered by the refund terms of that agreement where they differ from this policy.

11. Cancellation vs refund

Cancelling and requesting a refund are two different things, and it is worth understanding the difference:

If you request a refund, you do not need to cancel separately; we do it for you. If you only cancel, remember that you can still request a refund within the eligible window.

12. Changes to this policy

We may update this Refund Policy from time to time. The version in force on the date of your purchase applies to that purchase. The "Last updated" date at the top shows when this policy was last revised, and we will notify account holders by e-mail of any material change that reduces their refund rights before it applies to renewals.

13. Contact

For refund requests and any questions about billing, please contact our sales team:

We reply within 24 hours, 365 days a year. Before you go, you might find the answer you need in our FAQ or Knowledgebase, or compare plans on our Premium page.